Information We Collect from Users
When you register and use the kiss98 platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected includes:
- Account information: Full name, phone number, email address and encrypted password collected during registration.
- Identity verification information: Copies of identity documents such as your Malaysian Identity Card, where required for account verification or withdrawal processing.
- Payment information: Transaction details including payment method, amount in MYR (RM), date, and reference number. We do not store credit card numbers or bank account details directly — this data is processed by licensed third-party payment providers.
- Device and browser information: Device type, operating system, browser type and version, IP address, general location (based on IP) and other technical data collected automatically when you access the platform.
- Usage data: Pages visited, session duration, in-platform actions, betting records and game history related to your account activity.
How Your Information Is Used
Kiss98 uses the information collected solely for legitimate purposes necessary to operate the platform. The purposes for which this information is used are as follows:
- Processing account registrations and verifying user identities to comply with legal requirements.
- Enabling access to all platform features including Sports Betting, slots, Live Casino and live matches.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately.
- Detecting and preventing fraudulent activity, money laundering and platform abuse.
- Providing effective customer support and responding to user enquiries.
- Sending important notifications relating to your account, transactions and platform policy updates.
- Improving the user experience based on aggregated, anonymised usage data analysis.
Kiss98 does not use your information for third-party marketing purposes without your consent.
Platform Cookies and Tracking Technologies
The kiss98 platform uses cookies and similar tracking technologies to deliver a better user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies: Used to maintain your login status during an active session and automatically cleared when the browser is closed.
- Preference cookies: Saving user preferences such as language selection and display settings for more convenient experience on future visits.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security cookies: Helps detect suspicious activity and protect your account from unauthorised access.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the kiss98 platform.
Our Data Storage & Security Measures
Kiss98 takes user data protection seriously. All personal information is stored on secure servers with strict access controls. We implement a range of technical and organisational security measures, including:
- Data in transit is encrypted using industry-standard SSL/TLS protocols.
- User passwords are encrypted using a one-way hashing algorithm that cannot be reversed.
- Role-based access controls ensuring only authorised personnel can access user data.
- Continuous security system monitoring to detect and respond to any cyber threats.
- Periodic data backups to ensure continuity of service.
User data is retained for as long as necessary for service purposes, or as required under applicable Malaysian law. Following account closure, data will be kept for the period specified by legal requirements before being securely deleted.
Sharing with Third Parties
Kiss98 does not sell, rent or disclose users' personal information to third parties for commercial purposes. Information may only be shared in the following limited circumstances:
- Approved payment service providers for processing your financial transactions inRM.
- Technical service providers who assist with platform operations, subject to strict confidentiality agreements.
- Malaysian regulatory authorities or law enforcement agencies where required by law or court order.
Your Rights as a kiss98 User
As a kiss98 platform user, you have the following rights regarding your personal information:
- Access rights: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to restriction of processing: In certain circumstances, you may request that we limit how we use your data while a dispute is being resolved.
- Deletion rights: You may request account closure and deletion of your personal data, subject to data retention requirements mandated under Malaysian law.
To submit any request relating to your privacy rights, or for enquiries about this policy, please contact the kiss98 support team at: [email protected]
We will respond to your request within a reasonable timeframe in accordance with applicable legal requirements.
Privacy Policy Amendments
Kiss98 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Users will be notified of any material amendments via the platform. Continued use of the platform after amendments are published will be deemed acceptance of the updated policy.